Refund & Cancellation Policy

Last Updated: 30 December 2025

This Refund & Cancellation Policy applies to purchases made through Weblora – Readymade WordPress Websites Marketplace in Hyderabad, India (“Weblora,” “we,” or “our”).

Since our products are digital goods, access is delivered instantly or through downloadable files / setup services. Please read this policy carefully before making a purchase.

For any refund-related queries, contact us at:
Email: info@yourdomain.com
Phone: 9123456789

1. No Refund Policy for Digital Products

All products sold on Weblora — including readymade WordPress websites, templates, themes, and digital assets — are non-refundable once the order is completed.

We do not provide refunds in cases including (but not limited to):

  • Change of mind or mistaken purchase
  • Product not required after purchase
  • Incompatibility with hosting/server environment
  • Failure to provide required access for installation
  • Lack of technical knowledge to use the product
  • Incorrect expectations not matching the demo or description
  • Discount price not applied after purchase

Digital items cannot be “returned,” therefore all sales are treated as final.

2. Refunds for Service-Based Orders (If Applicable)

For services such as installation, customization, or setup:

  • Refunds are not applicable once work has been started or resources allocated
  • If a service cannot be delivered due to our fault, a partial or full refund may be considered
  • If delays occur due to missing details or access from the customer, refunds will not apply

Any approved service-based refund will be processed only after internal review.

3. Duplicate Payment or Billing Error

A refund may be issued in the event of:

  • Duplicate payment due to technical error
  • Accidental double charge by the payment gateway

Customers must report such cases within 7 working days with valid proof of transaction.

4. Product Issues & Support Resolution

If you experience any technical issue:

  • Contact our support team with order details
  • We will assist with installation guidance or troubleshooting
  • Replacement files may be provided if necessary

Refunds will not be considered if support assistance or troubleshooting is refused.

5. Chargebacks & Payment Disputes

Initiating a chargeback without contacting us first is treated as policy violation.
In such cases:

  • License access may be revoked
  • Account may be suspended permanently

We encourage customers to reach out for resolution before raising disputes.

6. Cancellation Policy

Since products are delivered digitally:

  • Orders cannot be canceled once processed or delivered
  • Service orders may only be canceled before work begins

Approval is subject to review and confirmation from our team.

7. Refund Processing Timeline (If Approved)

If a refund is approved under exceptional circumstances:

  • Processing time: 7–14 working days
  • Refund will be issued to the original payment method only
  • Bank or gateway charges are non-refundable

8. Contact for Refund Requests

To raise a refund or billing concern, please contact us with:

  • Order ID
  • Registered email address
  • Reason for request with supporting details

Email: info@yourdomain.com
Phone: 9123456789